FAQ'S
Ordering with Beni Exports is easy, quick, and simple. Simply make your choice, make a list of product item codes, and send that to us via email or WhatsApp. After receiving your intended order list, we will provide you with prices and all other relevant information about the products so you can review them to decide on your final order. Regarding payments, we accept the following modes of payment, which are the easiest and safest ways in international trade as per UCP (Uniform Customs and Practice for Documentary Credits):
1.LC (Letter of Credit / Documentary Credit)
2.Wire Transfer
Delivery Terms we offer are as follows per INCOTERMS:
1.FOB (Free On Board)
2.EXW (Ex-Works)
Return Policy for Beni Exports
We are responsible for damages during shipment (only for Full Container Shipments), and any other quality concerns. If you are not satisfied with your order, notify us within seven days of delivery. We will definitely provide you with the best solution for that.
Beni Exports Price Comparison
Catalogues and brochures of Beni Exports
The Beni Exports range is constantly updated on the web, making the Internet the most efficient way of providing you with pictures and details of the latest products. For this reason, we do not offer any printed catalogues or brochures.
Beni Exports Customer Service
For service and support, please email us at info@beniexports.com.
Complaints and Comments
For any comments or complaints about Beni Exports, email us at info@beniexports.com. All complaints will be handled fairly, effectively, and confidentially. Acknowledgment will be sent within 48 hours.
Email or call us for your questions related to our products. Fill in our online enquiry form and we will get in touch.
SMS, WhatsApp, or call: +91-80949-90008.
GENERAL TERMS AND CONDITIONS FOR CONTAINER PURCHASES
CONTAINER PRICING
Save a bundle when you order by the container load. Whether you need a 20 or 40 foot container, our warehouse in Kota serves as a central and strategic export source. We ship to UK, Europe, Australia, United States, and many more countries. Our normal turnaround on container orders is 45 to 60 days on confirmed orders.
ORDER CONFIRMATION & PAYMENT TERMS
In order to be considered a firm order, Beni Exports requires a deposit of 50% of the total order.
The remaining balance of the total cost is required before the release of shipping documents of the container.
Accepted forms of payment are Letter of Credit and wire transfers.
VOLUME DISCOUNT
Customers who regularly order containers may qualify for Volume Discounts at the discretion of Beni Exports and according to the following guidelines:
Volume discount is based on regular orders of at least one container per month.
Volume discount will always be applied to subsequent containers.
Beni Exports, at all times, reserves the right to withdraw volume discounts or modify the rate of discount available.
PACKAGING, SHIPPING, & INSURANCE
Beni Exports guarantees adequate packing and shipping. Shipping insurance is available at the customer’s request.
DEFAULTS
If, for any reason a customer cannot take possession of an ordered container once it has reached its destination, the customer shall be held responsible for all costs and charges incurred.
CLAIMS & COMPLAINTS
Complaints about the quality of container contents shall be accepted if they total more than 5% of the total value of the container. Such documented claims must be made within 7 days of receipt of the container. Beni Exports reserves the right to reject any claims not supported by full documentation. All approved compensation and/or credits shall be given to the customer in the form of in-house credit to ensure the replacement of damaged goods.
A. All you have to do is go through our website, write down the codes and quantities, then email us the information. In return, we will send you an order confirmation stating the lead time along with the total cost of your order. Once you have reviewed your order, make any necessary changes, sign your order, and email it back to us.
A. Absolutely! Just tell us which items and how many you want. If the item is not on our website but you know it is being produced in India, just send us a picture of the item, and we will do our best to add it to our product line.
A. Absolutely! You can choose from our selection of furniture, accessories, reproductions, etc.
A. Absolutely!
A. Yes, occasionally. Please email us for availability.
A. We ship all over the world to countries including the United States, Canada, Australia, the United Kingdom, France, Saudi Arabia, Hong Kong, Germany, Netherlands, and more.
A. We use a three-step packing process. First, a water-resistant foam with corners, followed by single-sided corrugated cardboard. Finally, we wrap that in bubble sheets to protect the items from rubbing against each other in the container.
A. Most containers are shipped within 6 to 8 weeks after we have received a confirmed order.
A. A 50% deposit is required to confirm the container order. The balance is paid upon dispatch of the container from the Indian port, and the Original Bill of Lading is signed over to you after the remaining 50% amount is paid.
A. Since every situation is different, each damage claim is handled on a case-by-case basis. In general, however, any manufacturing defect or damage that results from improper packing, and is in excess of 5% of the value of the shipment, is covered by Beni Exports.
A. Yes, for multiple-container purchases or prepaid orders, the discount can range between 5% to 10%.
A. Please email us, and we will answer any additional questions you may have.